Privacy Policy

We're not selling your data to random third parties or anything sketchy like that. Here's what we actually do with it:

• Service Delivery: To fix your car, duh. But seriously - scheduling appointments, ordering parts, completing repairs, and keeping you updated throughout the process.
• Communication: Sending appointment reminders, service updates, recall notices if they affect your vehicle.
• Record Keeping: Maintaining your service history so we can provide better maintenance recommendations and warranty tracking.
• Payment Processing: Billing you for services rendered. We work with secure payment processors to handle transactions.
• Legal Compliance: Meeting regulatory requirements, responding to legal requests when we're legally obligated.
• Improving Our Services: Understanding what works and what doesn't, so we can get better at what we do.
• Marketing (with your permission): Sending you seasonal maintenance reminders, special offers - but only if you've opted in.

We take security pretty seriously around here. Can't guarantee perfection - nobody can - but we've got solid measures in place:

• Encrypted data transmission (SSL certificates for our website)
• Secure payment processing through PCI-compliant providers
• Limited access to customer data - only staff who need it for their jobs
• Regular software updates and security patches
• Secure physical storage for paper records in locked cabinets
• Staff training on privacy and data protection best practices
• Regular backups stored securely

That said, no system's 100% bulletproof. If we ever experience a data breach that affects you, we'll let you know ASAP and explain what happened and what we're doing about it.

We're pretty selective about who gets access to your info. Here's when we might share it:

• Parts Suppliers: Sometimes we need to share vehicle info with suppliers to get the right parts for your specific car.
• Payment Processors: Third-party services that handle credit card transactions securely.
• Insurance Companies: If you're filing a claim, we'll share relevant service and repair details with your insurer.
• Vehicle Manufacturers: For warranty claims or recall notifications affecting your vehicle.
• Legal Requirements: When we're legally required to - court orders, government investigations, that sort of thing.
• Service Providers: Companies that help us run our business (like our booking system or accounting software) under strict confidentiality agreements.

We don't sell your personal information to marketers or data brokers. Period.

Our website uses cookies - those little data files that help websites remember you. Here's what we use 'em for:

• Essential Cookies: Keep the site functioning properly - remembering what's in your booking form, keeping you logged in.
• Analytics Cookies: Help us understand how people use our site so we can make it better. We use tools like Google Analytics.
• Preference Cookies: Remember your settings and choices.

You can disable cookies in your browser settings, but heads up - some parts of the site might not work as smoothly. Most browsers let you control which cookies you accept.

Under Canadian privacy laws (PIPEDA and BC's privacy legislation), you've got rights when it comes to your personal info:

• Access: You can ask to see what personal information we have about you.
• Correction: If something's wrong or outdated, let us know and we'll fix it.
• Deletion: You can request we delete your data, though we might need to keep some stuff for legal or business reasons (like warranty records).
• Withdraw Consent: If you've opted into marketing emails, you can opt out anytime - there's an unsubscribe link in every email.
• Data Portability: You can ask for a copy of your data in a commonly used format.
• Object to Processing: You can object to certain uses of your data.
• File a Complaint: If you think we've mishandled your info, you can complain to the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, just reach out to us at service@arcovynexodyssey.info or call (604) 555-0147. We'll respond within 30 days.

We don't keep your data forever - that'd be weird and unnecessary. Here's our general approach:

• Service Records: We typically keep these for 7 years for warranty purposes and legal requirements.
• Financial Records: Tax laws require us to keep these for at least 7 years.
• Marketing Data: If you unsubscribe, we'll remove you from our lists but might keep a record that you opted out (so we don't accidentally email you again).
• Website Data: Analytics data is usually kept for 26 months, then automatically deleted.

After these periods, we securely delete or anonymize your information unless there's a specific legal reason to keep it longer.

Our website might have links to other sites - parts suppliers, manufacturer websites, that kind of thing. Just so you know, we're not responsible for their privacy practices. When you click through to another site, you're subject to their privacy policy, not ours. Always worth checking out their policies if you're concerned.

Sometimes we need to update this policy - new laws come into effect, we add new services, technology changes. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top of this page.

If the changes are major, we might send you an email notification. It's worth checking back here occasionally just to stay in the loop.

Got questions or concerns about how we handle your data? We're here to help. Reach out anytime:

We'll do our best to respond to your inquiry within a few business days.